سياسة الاستبدال و الإسترجاع

(Replacement and Refund) 1) You can refund before 48 hours from activating the subscription or replace the product within 7 days from the date of registering the subscription through the electronic store. 2) It is a condition that the customer is eligible for the refund according to the refund policy. 3) The customer submits a refund request by contacting the customer service team through the designated channels. 4) The customer service team processes the refund request within 3-5 working days; if the customer is not eligible for the refund, the customer service team will inform the customer of the rejection with an explanation of the reasons. 5) If the customer is eligible for the refund, the (subscription fee) will be refunded within three working days from the date of canceling the subscription. 6) The amount cannot be refunded after trying the club after 48 hours. 7) In case the product is not available at the center after purchase — which is rare — the customer will be contacted via WhatsApp or email to choose another similar product with the difference paid voluntarily between the customer and the center, or the full amount paid will be refunded within 48 hours through a local bank without any fees. The center bears no fines or legal claims for delaying the refund to the customer. 8) If the cancellation is approved, the customer will be contacted by a customer service employee or a club management representative to request the bank account for refund. 9) Replacement or modification of the product at the center only, not through the electronic store, within (7) days from the date of payment. 10) Conditions for replacing or changing the product must be as follows: from one month to three months, from three months to six months, from six months to one year. (Steps for replacement and refund) 1) The following form must be filled out: Customer name as recorded in the store, mobile number, email, order number, product name, payment method (Sadad / Visa / MasterCard / bank transfer), reason for replacement/refund. 2) The form is sent either by email: [email protected] or WhatsApp: 00966581521340. 3) No response will be given to any message that does not contain the above form data. 4) Your messages will be responded to within 48 hours.